Warranty Claim Guide
This guide explains how warranty claims are handled at Seven Oceans HK, including warranty coverage, claim eligibility, exclusions, and the process for requesting repair or replacement services. Please review the information carefully before submitting a warranty claim to ensure your product qualifies under the applicable warranty conditions.
Warranty Coverage
Warranty coverage applies only to eligible products purchased together with an approved warranty plan, where applicable. Coverage duration begins from the date of delivery or purchase confirmation and remains valid only within the stated warranty period.
Certain product categories may qualify for limited warranty protection, while others may not be covered. Warranty eligibility depends on product type, manufacturer terms, and purchase conditions.
Warranty service may include:
- Product repair
- Replacement of defective components
- Product replacement (subject to evaluation)
Approved resolutions depend on inspection results and warranty terms.
Who Can Submit a Warranty Claim?
Warranty claims are generally available only to the original purchaser of the product. Proof of purchase, order details, or product identification information may be required to verify ownership and eligibility. Warranty coverage is typically non-transferable unless otherwise stated.
Customers may be asked to provide:
- Order number
- Purchase receipt or invoice
- Product model information
- Serial number / IMEI (if applicable)
Providing complete information helps speed up claim verification.
Shipping & Additional Costs
Customers may be responsible for shipping or transportation costs related to sending products for inspection, depending on warranty conditions. Additional charges for uncovered repairs or replacement parts may apply and will be communicated before proceeding.
Return Address
Seven Oceans HK
Suite 309-A, 3/F, Core 45, 43 Tsun Yip St, Kowloon, Hong Kong
Contact: +852 5478 8804
Email: oceansseven07@gmail.com