This guide explains the conditions under which products may be returned, exchanged, or refunded after purchase from Seven Oceans HK. Please review the policy carefully before submitting a request to ensure your case meets the applicable requirements.
Return Eligibility
Products may qualify for return if they arrive damaged, defective, incorrect, or experience issues covered under our return policy. Return requests should be submitted within the specified period from the delivery date.
Returned items must generally remain in their original condition, including packaging, accessories, manuals, labels, and protective materials. Missing components may affect approval of the request.
Products showing signs of misuse, physical damage after delivery, unauthorized modifications, or normal wear may not be eligible for return or refund.
Return Request Process
If you believe your order qualifies for return, please contact our support team and provide the following information:
- Order number
- Product name or model
- Description of the issue
- Photos or videos showing the condition of the item
- Serial number (if applicable)
- Delivery date
Providing complete information helps speed up verification and processing.
Inspection & Approval Process
All returned items may undergo inspection after arriving at our designated facility. Approval depends on whether the reported issue matches the condition found during evaluation.
If additional information is needed, our support team may contact you before completing the review process.
Refund Policy
Approved refunds will generally be processed using the original payment method whenever possible. Processing time may vary depending on payment provider policies, banks, or financial institutions.
Refund amounts may exclude certain charges where applicable, including shipping fees, handling charges, or non-refundable service costs.
Customers will receive confirmation once the refund has been completed.
Return Shipping Information
When a return is approved, customers will receive instructions regarding packaging, shipping method, and return destination.
Customers should package products securely before shipment to prevent additional damage during transit. Improper packaging may delay claim processing.
Shipping responsibilities and reimbursement policies depend on the nature of the approved claim.
Return Address
Seven Oceans HK
Suite 309-A, 3/F, Core 45, 43 Tsun Yip St, Kowloon, Hong Kong
Contact: +852 5478 8804
Email: oceansseven07@gmail.com