What Does DOA Mean?
Dead on Arrival (DOA) refers to a product that does not function correctly when first received or immediately after initial setup. A DOA item shows defects or operational issues before normal use.
If you receive an item that appears faulty upon arrival, please contact our support team as soon as possible to begin the claim process.
DOA Eligibility Policy
To qualify for a DOA replacement claim, the following conditions apply:
- Claim Period
DOA claims must be submitted within 7 days from delivery date. - Replacement Eligibility
Approved DOA products may qualify for a replacement unit, subject to inspection and stock availability. - Product Condition Requirement
The item must remain in its original condition, including packaging, accessories, manuals, and protective materials. - No Continued Usage
Products reported under DOA should not continue being used after the issue is identified. Continued use may affect claim approval. - Return Shipping Process
Customers may need to arrange shipment back to our designated inspection facility. Shipping responsibility and reimbursement depend on claim approval terms. - Evidence Requirement
Clear photos, videos, serial numbers, and order details may be requested to validate the claim.
How to Submit a DOA Claim
Follow these steps to initiate your claim:
Step 1: Prepare Required Information
Provide:
- Order number
- Product model/name
- Serial number / IMEI (if applicable)
- Description of issue
- Photos or video showing the defect
- Delivery date
Step 2: Contact Support
Send your claim request together with supporting evidence to:
Email: support@sevenoceanshk.com (replace with actual email)
Step 3: Claim Review
Our support team will review the submitted information and may request additional details before approval.
Step 4: Return Instructions
If approved:
- Return the affected item following provided instructions
- Include claim reference number with the shipment
- Share tracking details after dispatch
Step 5: Inspection & Resolution
After inspection, we will proceed with one of the following:
- Replacement (if stock is available)
- Alternative replacement option
- Refund (when applicable under policy)
Return Address
Seven Oceans HK
Suite 309-A, 3/F, Core 45, 43 Tsun Yip St, Kowloon, Hong Kong
Contact: +852 5478 8804
Email: oceansseven07@gmail.com